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Terms of Service

Effective Date: January 1, 2024

Last Updated: January 1, 2024

These Terms of Service govern your use of LymphedemaQueen services and our website. By scheduling an appointment, receiving treatment, or using our website, you agree to be bound by these terms.

Professional Medical Services

LymphedemaQueen provides professional lymphedema treatment, lymphatic drainage therapy, and related healthcare services. Our services are provided by certified healthcare professionals in compliance with applicable medical standards.

1. Service Description

Our services include, but are not limited to:

  • Lymphedema assessment and treatment
  • Manual lymphatic drainage therapy
  • Compression therapy and bandaging
  • Lipedema and edema management
  • Cancer-related lymphatic care
  • Patient education and self-care training
  • Compression garment fitting and recommendations

2. Patient Responsibilities

As a patient, you agree to:

  • Provide accurate and complete medical history and information
  • Follow treatment plans and recommendations
  • Communicate any changes in your condition or concerns
  • Arrive on time for scheduled appointments
  • Respect staff, other patients, and facility property
  • Maintain personal hygiene appropriate for treatment
  • Pay for services according to our payment policies

3. Appointment Policies

Scheduling

  • Appointments are scheduled during our business hours: Monday-Saturday, 8am-6pm
  • We recommend scheduling follow-up appointments in advance
  • Emergency consultations may be available with advance notice

Cancellation Policy

  • 24-hour notice required for appointment cancellations
  • Cancellations with less than 24 hours notice may incur a cancellation fee
  • No-shows may be charged the full appointment fee
  • Emergency situations will be considered on a case-by-case basis

Late Arrivals

Patients arriving more than 15 minutes late may need to reschedule their appointment to ensure adequate treatment time.

4. Payment Terms

Accepted Payment Methods

  • Cash, check, and major credit cards
  • Insurance (where applicable and accepted)
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)

Payment Policy

  • Payment is due at time of service unless other arrangements are made
  • Insurance co-pays and deductibles are due at time of service
  • Patients are responsible for verifying insurance coverage
  • Returned checks will incur a $35 processing fee

Insurance

While we work with many insurance providers, coverage varies. Patients are responsible for understanding their benefits and any out-of-pocket costs. We recommend contacting your insurance provider to verify coverage for lymphedema treatment before your appointment.

5. Medical Disclaimers

Treatment Results

Treatment results may vary from patient to patient. We cannot guarantee specific outcomes or cure rates. Individual results depend on various factors including condition severity, patient compliance, and overall health status.

Professional Medical Advice

Our services complement but do not replace the care of your primary physician or other healthcare providers. Always consult with your healthcare team before starting or modifying any treatment program.

Emergency Situations

In case of medical emergency, call 911 immediately. Our services are not intended for emergency medical situations.

6. Limitation of Liability

To the fullest extent permitted by law:

  • Our liability is limited to the cost of services provided
  • We are not liable for indirect, consequential, or punitive damages
  • Patients assume risks associated with treatment after proper informed consent
  • Our liability does not extend beyond the scope of our professional services

7. Website Terms

Website Use

  • Website content is for informational purposes only
  • Content should not replace professional medical advice
  • Users must be 18 or older to submit contact forms
  • We reserve the right to modify website content at any time

Intellectual Property

All website content, including text, images, and logos, is protected by copyright and trademark laws. Unauthorized use is prohibited.

User Conduct

Users may not use our website for unlawful purposes, spam, or to transmit harmful content.

8. Termination of Services

We reserve the right to terminate services in cases of:

  • Non-payment for services
  • Failure to follow treatment recommendations
  • Inappropriate behavior toward staff or other patients
  • Failure to provide accurate medical information

9. Changes to Terms

We may update these Terms of Service from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by the laws of Illinois. Any disputes will be resolved in the courts of Cook County, Illinois.

Contact Information

If you have questions about these Terms of Service, please contact us:

LymphedemaQueen

Phone: (872) 802-7559

Email: lymphedemaqueenb@gmail.com

Address: Chicago, IL

Hours: Monday-Saturday, 8am-6pm

These Terms of Service were last updated on January 1, 2024.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.