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Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

At LymphedemaQueen, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive our services.

HIPAA Compliance

As a healthcare provider, LymphedemaQueen complies with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws to protect your protected health information (PHI).

1. Information We Collect

Personal Information

  • Contact information (name, address, phone number, email)
  • Insurance information
  • Emergency contact details
  • Payment and billing information

Protected Health Information (PHI)

  • Medical history and records
  • Treatment information and progress notes
  • Diagnostic information
  • Medications and allergies
  • Photos or videos used for treatment documentation

Website Information

  • IP address and browser information
  • Pages visited and time spent on our website
  • Information submitted through contact forms

2. How We Use Your Information

We use your information for the following purposes:

  • Treatment: To provide lymphedema care, therapy, and related services
  • Payment: To process insurance claims and billing
  • Healthcare Operations: Quality assurance, staff training, and business management
  • Communication: Appointment reminders, treatment updates, and healthcare communications
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • With Your Consent: When you provide written authorization
  • Treatment Coordination: With other healthcare providers involved in your care
  • Insurance and Payment: With insurance companies for claims processing
  • Legal Requirements: When required by law or court order
  • Business Associates: With vendors who help us operate (under HIPAA-compliant agreements)

We do NOT sell, rent, or trade your personal or health information to third parties for marketing purposes.

4. Your Rights and Choices

Under HIPAA and other privacy laws, you have the right to:

  • Access: Request copies of your medical records
  • Amendment: Request corrections to your health information
  • Restriction: Request limits on how we use or share your information
  • Confidential Communication: Request communication through specific methods or locations
  • Accounting: Request a list of disclosures we've made
  • Notification: Be notified if your information is breached
  • Complaint: File a complaint with us or the HHS Office for Civil Rights

5. Data Security

We implement appropriate security measures to protect your information:

  • Secure physical facilities with restricted access
  • Encrypted electronic health records systems
  • Staff training on privacy and security practices
  • Regular security assessments and updates
  • Secure disposal of records when no longer needed

6. Website Privacy

Cookies and Tracking

Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings.

Contact Forms

Information submitted through our website contact forms is used solely to respond to your inquiries and is not shared with third parties.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

7. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Significant changes will be communicated to patients directly.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

LymphedemaQueen

Phone: (872) 802-7559

Email: lymphedemaqueenb@gmail.com

Address: Chicago, IL

You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.

This Privacy Policy was last updated on January 1, 2024.